Frequently Asked Questions
How can I contact customer support?
You can reach us through our Contact Page, call +44 7418 637290 or email us at info@becew.com. Our team is available Monday–Friday, 09:00–17:00 (London Time).
Where do you ship to?
We currently ship within the United Kingdom only. We do not offer international shipping at this time.
What are the shipping costs?
We offer FREE shipping on all UK orders. No hidden fees and no minimum spend required.
How long will it take to receive my order?
- Order cutoff time: 17:00 (5:00 PM) London Time
- Handling time: 1–2 business days (Mon–Fri)
- Transit time: 4–7 business days (Mon–Fri)
- Estimated delivery: 5–9 business days
For full details, see our Shipping Policy.
Is my payment information secure?
Yes. All transactions on becew.com are protected with SSL encryption and processed through secure payment providers. We do not store your full payment details.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Maestro, PayPal, Apple Pay, Google Pay and Shop Pay. All prices are in British Pounds (£ / GBP). See our Payment Methods page for more information.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unused and in their original condition. For full details, see our Returns & Refunds Policy.
Where is my order?
Once your order ships, you'll receive a tracking confirmation email. You can also check its status any time on our Track Your Order page. If your order hasn't arrived within 3 business days after the expected delivery date, please contact our support team.