Refund policy
Your satisfaction with your purchase is important to us. If something does not meet your expectations, you will find all relevant information about returns, refunds and exchanges below.
Overview:
- Return period: Within 30 days of receiving your order
- Restocking fees: None
- Refund processing time: Up to 7 days after approval
- Return shipping costs: Paid by the customer (except for faulty, damaged or incorrect items)
Return Period
You may return your order within 30 days of delivery. Please contact us at info@becew.com to start a return.
Returns are accepted if the items are unworn, unused and returned in their original packaging with all tags attached. Returns requested after 30 days will not be accepted, except for faulty items, which are covered by your statutory rights (see "Incorrect or Damaged Items" below).
How to Return an Item
Contact:
Send us an email with your order number and the reason for your return to info@becew.com. Please contact us before sending anything back, so we can give you the correct return address and instructions.
Return Instructions:
After reviewing your request, we will provide you with detailed return instructions.
Packaging:
Please pack the item securely to prevent damage during transit.
Return Shipping:
The customer is responsible for return shipping costs, unless the item is faulty, damaged or incorrect.
Refunds
Once we have received and inspected the returned item, the refund will be issued to your original payment method.
Refunds are processed within 7 days after approval of the return. No restocking fees will be charged.
Exchanges
If you would like to exchange an item, please contact us by email at info@becew.com. We will assist you and provide the next steps.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@becew.com.
We will do our best to cancel your order before it ships. If your order has already been shipped, you can return it once it arrives, in line with this policy.
Incorrect or Damaged Items
If you received an incorrect, damaged or faulty item, please contact us by email at info@becew.com and include photos of the issue.
We will cover the return shipping costs and resolve the issue promptly with a replacement or a full refund, whichever you prefer. This does not affect your statutory rights under the Consumer Rights Act 2015.
Additional Information
For more details, please refer to our Terms of Service.
If you have any questions or concerns, feel free to contact us using the information below.
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (UK time)
Contact Information:
Email: info@becew.com
Phone: +44 7418 637290
Contact Form: Click here
Company Information
Becew is operated by PUILI LTD, a company registered in England and Wales.
Company Number: 16910501
Address:
225 South Rd
Birmingham, B18 5JP
United Kingdom